ace375 Privacy Policy
How we collect, use, and protect your personal data on Bangladesh's most trusted online casino and cricket betting platform.
1. Introduction
ace375 ("we", "us", "our") is committed to protecting the privacy and personal data of every registered player and visitor who interacts with the ace375 platform at https://ace375.pro (the "Platform"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you hold in relation to your own data.
By accessing or using the ace375 Platform â whether to browse content, register an account, make a deposit, place a bet, or contact our support team â you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue your use of the Platform immediately.
This Privacy Policy forms an integral part of the ace375 Terms & Conditions. Capitalised terms used but not defined here carry the meanings given to them in the Terms & Conditions. All processing described in this document applies to players accessing the Platform from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions.
21+ Platform. ace375 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that a minor has submitted personal data to us, that data will be deleted immediately and the associated account closed.
2. Personal Data We Collect
ace375 collects personal data only to the extent necessary to operate the Platform, process transactions, prevent fraud, and fulfil our obligations under applicable law. The categories of personal data we collect include:
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Registration & Identity Data
Full name, date of birth, gender, residential address, city (e.g., Dhaka, Chittagong), district, and country of residence. Collected when you create an ace375 account.
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Contact Data
Email address and mobile phone number used to communicate with you regarding your account, transactions, promotions, and support enquiries.
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Financial & Transaction Data
Deposit and withdrawal amounts, transaction timestamps, payment method details (bKash, Nagad, Rocket, Upay, bank account identifiers), and transaction reference numbers. We do not store full card numbers or mobile wallet PINs.
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Technical & Usage Data
IP address, browser type and version, operating system, device type, screen resolution, pages visited, session duration, referring URL, and clickstream data collected automatically when you access the Platform.
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Gaming Activity Data
Game history, bet amounts, win/loss records, bonus usage, wagering activity, session times, and responsible gaming tool interactions (e.g., deposit limit settings, self-exclusion requests).
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Verification Documents
Copies of national ID (NID), passport, or other government-issued identification documents submitted during Know Your Customer (KYC) verification. These documents are handled with the highest level of security.
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Communications Data
Records of your correspondence with our customer support team, including support tickets, live chat transcripts, and email exchanges, retained for quality assurance and dispute resolution purposes.
3. How We Use Your Personal Data
ace375 processes your personal data for the following purposes, each grounded in a legitimate legal basis:
3.1 Account Management and Service Delivery
To create and maintain your player account, verify your identity, process deposits and withdrawals, deliver game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and provide customer support. This is necessary for the performance of our contract with you.
3.2 Fraud Prevention and Security
To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, multi-accounting, and other prohibited conduct. ace375 uses automated screening tools and manual review processes for this purpose. This processing is in our legitimate interests and is required by applicable law.
3.3 Responsible Gaming Compliance
To monitor player activity for signs of problem gambling, enforce self-exclusion or deposit limit requests, and fulfil our duty of care obligations. This includes processing gaming activity data and responsible gaming tool interactions. This processing is in the vital interests of our players.
3.4 Promotional Communications
To send you information about bonuses, cricket season promotions (BPL, IPL, T20 World Cup), daily cashback offers, and special events such as Eid, Pohela Boishakh, and Victory Day promotions â where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
3.5 Legal and Regulatory Obligations
To comply with applicable legal obligations, respond to lawful requests from competent authorities, enforce our Terms & Conditions, and protect the rights and safety of ace375, its employees, and its players.
3.6 Platform Improvement
To analyse usage patterns, improve Platform performance, troubleshoot technical issues, and develop new features and services. This processing is based on our legitimate interests in operating and improving a competitive gaming platform.
4. How We Protect Your Data
ace375 implements comprehensive technical and organisational security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. Our key data protection practices include:
256-Bit SSL Encryption
All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption.
Secure Data Storage
Personal data is stored on access-controlled servers. Passwords are hashed and salted â never stored in plain text.
Access Controls
Internal access to personal data is restricted on a strict need-to-know basis. Staff with access undergo privacy training.
Fraud Screening
Automated fraud detection systems monitor transactions and login patterns in real time to flag suspicious activity.
Secure KYC Process
Identity documents submitted for verification are encrypted at rest and accessible only to authorised compliance staff.
Regular Security Reviews
Our technical team conducts periodic security audits and vulnerability assessments to keep the Platform secure.
5. Data Sharing and Third Parties
ace375 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with trusted third parties only in the following limited circumstances:
Payment Processors
We share necessary transaction data with payment service providers â including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard â solely to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.
Game Content Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data (such as player ID and bet amounts) necessary to operate their games on our Platform. They do not receive your full personal profile.
Legal and Regulatory Authorities
We may disclose personal data to competent authorities, law enforcement agencies, or courts where required by law or in response to a valid legal request. ace375 will notify you of any such disclosure where permitted by law.
Service Providers and Technology Partners
We engage carefully vetted third-party service providers for functions such as hosting, analytics, fraud detection, and customer support software. These parties are bound by contractual data processing agreements and may only process your data on our behalf and under our instructions.
All third parties with whom ace375 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the stated purposes.
6. Cookies and Tracking Technologies
ace375 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and gather analytics data that helps us improve our services. By continuing to use the Platform after being notified of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.
- Essential Cookies: Required for the Platform to function correctly, including session management, login state preservation, and security features. These cookies cannot be disabled without impairing Platform functionality.
- Analytics Cookies: Used to collect anonymised data about how visitors use the Platform â pages visited, time on site, and navigation paths. This data helps us identify areas for improvement.
- Preference Cookies: Store your settings and preferences (such as language and display preferences) to deliver a more personalised experience on return visits.
- Marketing and Retargeting Cookies: Where you have given consent, these cookies allow ace375 to show you relevant promotional content. You may withdraw your consent at any time by adjusting your browser's cookie settings or by contacting [email protected].
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers provide guidance on how to manage cookies in their help documentation.
7. Data Retention
ace375 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our general retention guidelines are as follows:
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Active Account Data
Retained for the duration of your account's active status, plus a period of up to 5 years following account closure to fulfil legal and compliance obligations.
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Financial Transaction Records
Deposit and withdrawal records are retained for a minimum of 5 years in accordance with anti-money laundering obligations applicable to financial service providers.
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KYC and Identity Documents
Retained for the duration of the account relationship and for at least 5 years following account closure or the completion of the KYC process, whichever is later.
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Support Communications
Customer support records are retained for up to 3 years from the date of the last interaction for quality assurance and dispute resolution purposes.
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Analytics and Usage Data
Anonymised analytics data may be retained indefinitely. Identifiable usage logs are deleted or anonymised within 12 months of collection.
8. Your Privacy Rights
As a registered player on ace375, you hold a number of rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 calendar days (Bangladesh Standard Time, UTC+6).
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Right of Access
You may request a copy of the personal data ace375 holds about you, including the categories of data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
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Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly in your account settings.
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Right of Erasure
Subject to our legal retention obligations, you may request the deletion of your personal data. Note that we may be required to retain certain data for compliance and fraud prevention purposes even after an erasure request.
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Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of our legitimate interests.
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Right to Restriction
In certain circumstances, you may request that we restrict the processing of your personal data â for example, while we investigate a rectification request or an objection you have raised.
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Right to Data Portability
Where processing is carried out on the basis of your consent or a contract with you, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
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Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Identity Verification Required: For the security of your account, ace375 will require reasonable proof of identity before processing any privacy rights request. This is to prevent unauthorised third parties from accessing or deleting your data.
9. Children's Privacy and Policy Amendments
9.1 Children's Privacy
ace375 does not knowingly collect, solicit, or process personal data from any individual under the age of 21. The Platform is intended exclusively for adults aged 21 and above. If a parent or guardian believes that their child has submitted personal data to ace375, please contact us immediately at [email protected]. We will promptly delete any such data and close the associated account.
9.2 Changes to This Privacy Policy
ace375 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email. Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.
9.3 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace375 handles your personal data, please contact our Data Protection team at [email protected]. We aim to respond to all written enquiries within 5 business days (Bangladesh Standard Time, UTC+6). Our team is available to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across all of Bangladesh.
Your Data is Safe with ace375
Now that you understand how we protect your privacy, explore everything ace375 has to offer â live cricket betting, slots, live casino, and daily bonuses. 21+ only. Fast bKash deposits.